The anti-lock-in pledge
Lock-in is not a business model.
Six clauses, in writing — because “you can leave anytime” only counts when it’s true. Skool’s export is a CSV of member emails. That fact is why this page exists.
Full export, one click.
Posts, courses, members, DMs, and points-and-levels history leave with you in one export — not a CSV of emails.
No exit penalty.
Cancel in two clicks; your final export is free, and no fee or retention call stands between you and the door.
Subscriptions port out, not just in.
The same card-on-file porting that moves members here will carry them away — your members’ billing is never our hostage.
Public uptime and payout record.
We publish our uptime and payout SLAs — and our record against them — dated, where everyone can see.
Your domain, your brand.
Custom domain on Pro, full white-label on Scale — your community is your name on the door, not an ad for ours.
Delete means delete.
Ask us to erase your data and we erase it — export first if you want it, then it’s gone from our systems.
In effect from launch, for every plan including Free. The fee half of this promise lives at /fees — every formula published and dated, changes announced before they apply.
— the founders, community.io